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Privacy

Nicole Odelle – Love Lenses
Effective Date: March 18, 2026 

Introduction

Nicole Odelle – Love Lenses (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, engage with our services, or interact with us online.

By using this website and our services, you consent to the practices described in this Policy.

Information We Collect

We may collect both personal information and non-personal information.

Personal Information

Personal information is any information that can identify you, including:

  • Name
  • Email address
  • Phone number (if provided)
  • Billing and payment information
  • Mailing address
  • Account login details (if applicable)
  • Any information you provide through forms, bookings, or communications

You provide this information voluntarily when you:

  • Purchase a product or service
  • Sign up for emails or newsletters
  • Fill out forms or questionnaires
  • Book sessions or consultations
  • Contact us directly

Non-Personal Information

We may automatically collect information such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
  • Referral sources
  • General location data

This information is used to improve website performance and user experience.

How We Use Your Information

We use your information to:

  • Provide and deliver services and products
  • Process payments and transactions
  • Communicate with you (including customer support)
  • Send newsletters, updates, and promotional content (you may opt out anytime)
  • Personalize your experience
  • Improve our website, services, and offerings
  • Maintain records for legal and business purposes
  • Prevent fraud or misuse

Legal Basis for Processing

Where applicable, we process your personal information based on:

  • Your consent
  • The need to fulfill a contract (e.g., providing services)
  • Legal obligations
  • Legitimate business interests (e.g., improving services, marketing)

Email Marketing & Communications

If you opt in, we may send you emails about:

  • Resources and offerings
  • Programs, courses, or services
  • Updates, insights, or promotions

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Payments

Payments are processed through secure third-party payment processors.

  • We do not store full credit card details on our servers
  • Payment providers handle your financial information securely in accordance with their own privacy policies

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Understand how users interact with our site
  • Support analytics and marketing efforts

You can adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

Third-Party Services

We may use trusted third-party providers to support our business, including:

  • Payment processors
  • Email marketing platforms
  • Website hosting services
  • Analytics tools (e.g., Google Analytics)

These providers only access your information as necessary to perform their services and are required to protect your data.

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Meet legal, tax, or regulatory requirements
  • Resolve disputes and enforce agreements

When no longer required, your information is securely deleted or anonymized.

Your Rights (Canada & International Users)

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to your information
  • Withdraw consent at any time (subject to legal limitations)
  • Request deletion of your data where applicable
  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Children’s Privacy

Our services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children. If such information is identified, it will be deleted.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information.

However, no method of transmission over the Internet is 100% secure. You share information at your own risk.

Data Breach

In the event of a data breach that poses a real risk of significant harm, we will:

  • Notify affected individuals as required by law
  • Report the breach to appropriate regulatory authorities in accordance with Canadian law

Legal Disclosure

We may disclose your information if required to:

  • Comply with legal obligations
  • Protect our rights or safety
  • Investigate fraud or misuse
  • Respond to lawful requests from authorities

Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date. Continued use of the website indicates your acceptance of those changes.

Contact

If you have any questions, requests, or concerns about this Privacy Policy or your data, please contact:

Nicole Odelle – Love Lenses
[email protected]